FAQ

TELECOM EXPENSE MANAGEMENT FAQ’s

"Telecom" no long refers to simply "telephone".  Today's businesses use telecom services for their internal phone system and out of the office cell phones and pagers, as well as with applications requiring Internet connectivity. Business solutions are tailored to the business model that utilizes mobile sales forces, work from home teams, and Internet, Intranet & Extranet applications that require data security with firewalls.

Business Telecom = phone systems * 800 numbers * voice mail services * cell phones * PDA's * Broadband Data Internet * Security Firewalls ...

Q: WHAT ARE COMMON TELECOMMUNICATIONS BILLING PROBLEMS?

A: Telecom Service providers use complex technical terms in their contracts and on their invoices. Often businesses are confused from the beginning of a telecom service contract. Furthermore, invoices often have many errors that you regularly end up paying for. These problems are difficult to uncover and require a thorough, detailed investigation and constant follow-up.

Q: WHY SHOULD I CONTACT A TELECOM EXPENSE MANAGEMENT FIRM?

A:Businesses often feel overwhelmed with hard-to-understand phone bills and they do not have the time or staff to handle a telecom billing review workload. WayComm telecom expense management services are risk-free, accurate, and our professional staff can explain every detail related to your billing.

If we do not find potential for savings after the initial telephone bill analysis, you do not owe us anything. If we make cost savings recommendations, as is usually the case, our fee is a portion of your savings.

Q: HOW LONG BEFORE WE SEE ANY SAVINGS?

A: Every project is custom tailored to each of our clients’ needs, and the length of time varies depending on the size and complexity of your billing. Savings are realized the first month after implementation of our recommendations.

Q: WHAT TYPES OF CLIENTS DO YOU SERVICE?

A: WayComm clients span a variety of industries including medical practices, law firms, staffing agencies, accounting firms, and all types of small to medium-sized businesses. Many of our clients have multiple locations with complex landline and cellular billing. We have excellent references and numerous testimonials.

Q: ARE YOU AN AUDIT COMPANY?

A: No! WayComm is an independent telecom consulting specialist.

Q: HOW DO YOUR CLIENTS PAY FOR YOUR SERVICES?

A: The fee for audit & optimization services are contingency-based and there are no up-front costs or obligations. Clients pay a percentage of the actual documented savings resulting from our recommendations and implementation. If you do not accept our recommendations, you owe us nothing.

Clients may also choose an hourly consulting arrangement for project-based services such as contract negotiations and office relocations.

Q: IS THERE ANY COST TO MEET WITH YOU?

A: Not at all. All of our optimization services are risk-free and are provided with no up-front costs. Our first meeting is simply an exploratory meeting to see if we can lower your telecommunications costs. If we agree that an opportunity exists, we will gather the necessary information, conduct an in-depth analysis, and present recommendations upon completion of our analysis.

Q: WHAT IF YOU CAN’T SAVE MY COMPANY ANY MONEY? DO WE STILL PAY A FEE?

A: No! You only pay a fee if we deliver results.

If you have questions about Telecom Expense Management Services, Contact WayComm!