Landline/Internet/Phone System Audit & Optimization Services

By auditing and analyzing your existing voice and data/Internet services, WayComm can identify billing errors and opportunities to reduce costs while maintaining or improving service.

• 80% of our clients reduce voice/Internet expenses by 15-25%
• Inactive lines and services are identified
• Billing errors are identified and corrected
• Changing carriers is usually not required

Landline Audits & Optimization Services

Business phone systems or landlines are getting more and more complicated as new products and services are offered. Often business owners think they are consolidating and reducing phone service costs but are actually paying much more than they should. In addition to evaluating your existing telecom expenses, WayComm will assess your business needs and propose solutions and services that can make your business run more cost-effectively and efficiently.

Broadband/Data/Internet Audits & Optimization Services

Computer data networking needs and Internet service provider options can create a jumble of options that even the best IT managers and networking specialists can't sift through. WayComm's experience with a multitude of voice & data options, local and national Internet service providers and a host of packages offered by a variety of providers can focus on the specific cost aspect of your broadband telecom project while your networking specialists work on the implementation.

Phone System Audit Services

Older phone systems are sometimes still billed under an expired lease or covered under an expensive service contract. We will provide a review of your phone system costs and determine if a revised service contract would lower your monthly costs.

Audit/Optimization Process

Most clients will realize an average cost reduction of 15%-25% by implementing our recommendations. WayComm guarantees that your actual savings will be within 1%-3% of our estimate each month. The following is our phone/broadband system audit process:

1. Thorough review of all telecom contracts. WayComm will review your landline and phone system contract terms and conditions, document contract rates, termination dates, and the termination notification process including the required dates.


2. Obtain customer service records & document billing accounts. WayComm will document all accounts, rates, fees, and taxes for fixed-rate monthly services. If applicable, rates will be validated against current contracts and billing will be reconciled against customer service records to identify billing errors. We will also document all services including telephone numbers, broadband and Internet services, circuit numbers, pagers and paging services, calling cards, and maintenance agreements.


3. Conduct billing & utilization analysis. The billing analysis includes the calculation of the actual billing rates for local, regional, in-state, interstate, and international calling for both outbound, and inbound 800 services. We will document all surcharges, fees, and taxes. The minimum and fractional billing increments for each metered usage service will be documented as well. If applicable, all information will be validated with the current supplier contract.
   
   WayComm will also analyze individual line utilization. We produce a line study report (report of how much each line is used for outbound calling) by location. Underutilized or unused services will be identified. We will analyze and document all inter-office calling. On completion of the above processes a report is produced that documents current telecom costs (baseline). Accuracy is within 1% to 3% of actual current billing.


4. Notify suppliers of billing errors. WayComm will notify suppliers of billing errors found and negotiate and obtain appropriate refunds for client.


5. Deliver telecom cost savings recommendations. WayComm will make recommendations that offer best cost pricing that can be implemented with minimal disruption to the client’s business.


6. Implementation of Recommendations

   On client approval we will implement and manage any required changes:

   • Obtain any necessary supplier contracts, review for accuracy, and present to client for approval.
   • Identify and arrange for all required services for implementation; select vendors (client's incumbent vendors always are the first choice), inform of implementation of the project, coordinate and communicate project schedules and all required specifications and information.
   • Provide technical support as required during


7. Post-Implementation and 24-Month Telecom Review Service. WayComm will review the new billing, verify accuracy and validate savings. We will close accounts with any/all former suppliers and review final bills for accuracy and produce a savings report – accuracy will be within 1%-2% of actual billing from suppliers. We will review all supplier invoices monthly for 24 months and provide technical support/assistance with all service problems at no charge for 24 months.

Contact WayComm today!