Voice & Data Expense Management

Business Phone & Broadband Audit / Optimization Services

By auditing and analyzing your existing voice and data/internet services WayComm can identify billing errors and opportunities to reduce costs while maintaining or improving service.

• 80% of our clients reduce voice/internet expenses by 15-25%
• Inactive lines and services are identified
• Billing errors are identified and corrected
• Changing carriers is usually not required

Phone System Audits & Optimization Services

Business phone systems or land lines are getting more and more complicated as new products and services are offered. Often business think they are consolidating and reducing phone service costs but are actually paying much more than they should.

In additional to looking at your existing telecom expenses, WayComm will evaluate your business needs and propose solutions and service that can make your business run more efficiently.

• Land Lines - Local Service - Long Distance Service
• 800 Numbers - International Calling
• Phone Systems - Cord & Cordless
• Pagers - Walkie Talkies
• Cellular - click here for more about cell phones, PDA (Personal Digital Assistant), and texting services.

Broadband - Data - Internet Audits & Optimization Services

Computer data networking needs and Internet service provider options can create a jumble of options that even the best IT Managers and Networking specialists can't sift through.

WayComm's experience with a plethora of voice & data options, local and national internet service providers and a host of packages offered by a variety of providers can focus on the specific cost aspect of your broadband telecom project while your networking specialists work on the implementation.

Voice & Data Audit/Optimization Process

Most clients will realize an average cost reduction of 15%-25%. WayComm guarantees that your actual savings will be within 1%-3% of our estimate each month. Following is our phone system audit process.

1. Thorough review of all telecom contracts. WayComm will review your telecom contract terms and conditions. Document contract rates, termination date and the termination notification process including the required dates.

2. Obtain customer service records & document billing accounts

WayComm will document all phone rates, fees, and taxes for fixed rate monthly services. If applicable, rates will be validated against current contracts and billing will be reconciled against customer service records to identify billing errors.

WayComm will also document all services including telephone numbers, broadband and internet services circuit numbers, pagers and paging services and calling cards.

3. Billing & Utilization Analysis

The billing analysis includes the calculation of the actual billing rates for local, regional, in-state, interstate, and international calling for both outbound and inbound 800 services. We will document all surcharges, fees, and taxes. The minimum and fractional billing increments for each metered usage service will be documented as well. If applicable, all information will be validated with the current supplier contract.

Analyze line utilization – WayComm will produce a line study report (report of how much each line is used for outbound calling) by location. Underutilized or unused services will be identified. We will analyze and document all interoffice calling. On completion of the above processes a report is produced that documents current telecom costs (baseline). Accuracy is within 1% to 3% of actual current billing. All usage will be documented in a line study report.

4. WayComm will notify suppliers of billing errors and negotiate and obtain appropriate telecom refunds for client.

5. WayComm will deliver telecom cost savings recommendations that offer best cost pricing that may be implemented with a minimum disruption to the client’s business.

6. On client acceptance, Manage Telecom Implementation by providing the following:

Obtain any necessary supplier contracts, review for accuracy, and present to client for approval

Identify and arrange for all required services for implementation; select vendors - client's incumbent vendors always are the first choice, inform of implementation of the project, coordinate and communicate project schedules and all required specifications and implementation information.

Provide technical support as required during implementation and for 24 months after implementation

7. Post implementation & 24 Month Telecom Review Service

WayComm will review the new billing and verify accuracy and validate savings. We will close accounts with any/all former suppliers and review final bills for accuracy. Our produce savings report – accuracy will be within 1%-2% of actual billing from suppliers.

We will review all supplier invoices monthly for 24 months. Provide technical support and assistance with all service problems at no charge for 24 months.

Contact WayComm today!